Frequently Asked Questions

Most orders arrive within 3–8 working days, depending on your destination. Your estimated delivery time is shown at checkout. Delays can occasionally happen, so if you have any concerns about your delivery, please email us at hello@tearunway.co.uk and we’ll be happy to help.

We deliver to the UK, Europe, the United States, Canada, Asia, the Middle East, South America and many other destinations. If your country isn’t available at checkout, please contact us before placing your order.

Delivery charges depend on your destination and the size of your order. The exact cost is always shown at checkout before you pay.

Once your order has been dispatched, we’ll send you a confirmation email with a link to track your parcel. Please allow a little time for tracking updates to appear.

International orders may be subject to import duties and taxes, which are charged when the parcel reaches the destination country. These charges are outside our control and are the responsibility of the recipient. If they are not paid, or the parcel is refused, it may be returned to us, and we will be unable to refund the original shipping cost.

Email us straight away and we’ll try to correct it before dispatch. Please double-check your address, postcode and phone number at checkout to avoid delays.

We accept the following secure payment methods:

• Cards: Visa, Mastercard, American Express, Maestro, Diners Club, Discover and UnionPay
• Digital wallets: PayPal, Shop Pay, Apple Pay, Google Pay, Alipay and WeChat Pay

All payments are made through Shopify’s secure, encrypted checkout, which meets the highest industry standard for card security. We never see or store your full card details.

Of course. Simply email your message to hello@tearunway.co.uk after placing your order, quoting your order number, and we’ll include it with your gift.

Yes. Browse our Corporate Gifts collection, or email us at hello@tearunway.co.uk for larger or bespoke orders.

Returns are accepted within 30 days of receiving your order. Items must be unopened and in the same condition as you received them, with proof of purchase. The cost of return shipping is paid by the customer. To start a return, please email us at hello@tearunway.co.uk with your order number and we’ll send you instructions.

Please check your order when it arrives. If anything is damaged, faulty or incorrect, email us straight away with your order number and a photo, and we’ll put it right.

Once your return has been received and approved, your refund will be made to your original payment method within 10 business days. Your bank may take a little longer to show it.

Loose leaf tea uses larger leaves that unfold fully as they brew, giving a richer, more nuanced cup. Tea bags are quick and convenient. Many of our teas are available in both.

Black, green, white and oolong teas contain natural caffeine. Our herbal and fruit infusions are naturally caffeine-free. Check each product page for details.

Keep your tea in an airtight container in a cool, dry place, away from sunlight, moisture and strong smells. Stored this way, it stays fresh and full of flavour for longer.

Email us at hello@tearunway.co.uk or call +44 7349 256712. We aim to reply as quickly as possible.